With our skills in Operational Efficiency, the consultants of our firm take part on behalf of various international banking groups in the assess or the operational implementation of project sourcing activities internally or externally.
In a general context of process industrialization, optimization of their costs and improvement of their efficiency, all the banks have, at different levels, engaged a concentration and a transfer of some of their support activities abroad.
This sourcing approach represents an advantage for both the central functions and the business lines and requires, and in order to ensure its success, anticipate the constraints and the requirements correctly.
SMART SOURCING OF ASSESS AND ORGANIZATION OFFER
- Target analysis
- Construction of Business Cases
- Feasibility study and risk assessment
- Validation of the Target Operating Model: HR, IT, logistics, …
- Construction of the macro of the deployment approach
DEPLOYMENT SECURIZATION OFFER
- Requirement analysis
- Management of the implementation of the service
- Management of the deliverables
- Deployment of the IT interfacing
- Compliance with safety standards (continuity, traceability, storage, etc.)
- Quality Management Process
MANAGEMENT OF PERFORMANCE AND QUALITY OFFER
- Assess of expected service levels
- Activity based costing
- Controls challenge
- Assess and animation of SLAs
- Construction of the plan and the monitoring process
- Billing systems
- Definition of Indicators (KPI, KRI)
Transversally through its experience in “Business Process Re-engineering”, DEVLHON Consulting offers an assessment of the maturity of sourcing plans under a BPO @ Maturity Scoring Multifactorial methodology for Beneficiaries and for contractors.
- Exhaustive creation of Shared Service Centers Credit, Savings, Trade Finance, Flows (Nearshoring)
- Commercialization of a white label BPO service on behalf of an international bank (Nearshoring)
- Creation of a KYC Factory (Nearshoring)
- Management of productivity, performance and quality of services (SLAs & KPI) for central compliance activities (Offshoring)
- Go-to-Market BPO Data Management Service, (Finance, HR) (Nearshoring)
- Payment Factory
- Shared Services Center Financial Markets
- Industrialization missions in BPMN, LEAN 6S, Agile, outsourcing standards and PSEE