Smart Sourcing

Smart Sourcing

” Based on their knowledge in Operational Efficiency, DEVLHON’s consultants operate for the account of many international banking groups regarding their operational implementation of sourcing projects for their internal or external activities”

THE STAKES

In a general context of industrialization of their process, optimization of their costs and amelioration of their efficiency, banks are, all on different scales, engaged in a trend of transferring some of their support activities abroad. Despite its advantages for central functions, this maneuver leads to constraints that must be anticipated, and requirements to which we must comply, so the sourcing initiatives are a success.

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OUR VALUE PROPOSITION

OFFER SMART SOURCING F FRAMEWORK AND ORGANIZATION

      • Target’s analysis
      • Business cases’ construction
      • Feasibility analysis and Risk assessment
      • Validation of the Target Operating Model: HR, IT, logistic…
      • Construction of the deployment macro approach

OFFER IMPLEMENTATION SECURIZATION

      • Requirements’ analysis
      • Management of the implementation of the service and switch to Current Production
      • Management of deliverables’ production
      • IT interfacing deployment
      • Compliance with safety standards (stocks, continuity, traceability…)
      • Quality Management Process
      • « Reversibility » phase

OFFER PERFORMANCE AND QUALITY MANAGEMENT

      • Definition of the expected service levels
      • Activity based costing
      • Controls challenge
      • Definition and animation of the SLA
      • Construction of the monitoring device and process
      • Billing system
      • Definition of the indicators (KPI, KRI)

OFFER AUDITABILITY

Thanks to our experience in « Business Process Re-engineering », DEVLHON Consulting offers an evaluation of the maturity of the sourcing’s devices under a methodology BPO @Maturity Scoring multifactorial for all the stakeholders.

SUCCESS STORIES

EXEMPLES DE RÉFÉRENCES EN SMARTSOURCING
      • Complete Creation of the Service Centers: Credit, Saving, Trade Finance, Flow (Nearshoring)
      • Commercialization of a BPO Banking service for the account of an international Bank (Nearshoring)
      • Creation of KYC Factory (Nearshoring)
      • Management of the productivity, performance, and quality of the services (SLAs & KPI) for central Compliance activities
      • Go-to-Market BPO Data Management service (Finance, HR) (Nearshoring)
      • Payment Factory
      • Shared Services Center Financial Markets
      • Industrialization mission with BPMN, LEAN, 6S, Agile, Outsourcing Standards and PSEE methodology