{"id":7722,"date":"2022-06-14T17:36:23","date_gmt":"2022-06-14T15:36:23","guid":{"rendered":"https:\/\/www.devlhon-consulting.com\/?p=7722"},"modified":"2022-10-06T15:55:49","modified_gmt":"2022-10-06T13:55:49","slug":"quelle-actualite-pour-lutilisation-des-assistants-vocaux-dans-les-services-bancaires","status":"publish","type":"post","link":"https:\/\/www.devlhon-consulting.com\/en\/quelle-actualite-pour-lutilisation-des-assistants-vocaux-dans-les-services-bancaires\/","title":{"rendered":"(Fran\u00e7ais) Quelle actualit\u00e9 pour l&#8217;utilisation des assistants vocaux dans les services bancaires ?"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]<span style=\"font-family: helvetica; font-size: 14pt;\">Il y a un peu plus de deux ans,\u00a0<a href=\"https:\/\/score-advisor.com\/quelles-applis-pour-les-assistants-vocaux-bancaires\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>nous pr\u00e9sentions l\u2019utilisation des assistants vocaux dans le domaine bancaire<\/strong><\/a>\u00a0et nous demandions \u00e0 quel avenir ils \u00e9taient promis.\u00a0 Quelques chiffres viennent d\u2019\u00eatre\u00a0<a href=\"https:\/\/thefinancialbrand.com\/133644\/is-voice-based-digital-banking-finally-catching-on\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>publi\u00e9s<\/strong><\/a>\u00a0(ils ne concernent cependant que les Etats-Unis), qui permettent de se faire une id\u00e9e.<\/span><\/p>\n<p><span style=\"font-family: helvetica; font-size: 14pt;\">Tous usages confondus, l\u2019utilisation des assistants vocaux est d\u00e9sormais importante mais elle n\u2019augmente que de mani\u00e8re tr\u00e8s graduelle. De plus, le recours aux assistants semble assez sporadique, alors qu\u2019il \u00e9tait plut\u00f4t attendu qu\u2019ils deviennent de nouveaux compagnons multit\u00e2ches de tous les instants.<\/span><\/p>\n<p><span style=\"font-family: helvetica; font-size: 14pt;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-11294 entered lazyloaded\" src=\"https:\/\/www.devlhon-consulting.com\/wp-content\/uploads\/2022\/10\/d1bc0b977e14db83aed29e4e6a8e9bea-1.png\" sizes=\"auto, (max-width: 739px) 100vw, 739px\" srcset=\"https:\/\/www.devlhon-consulting.com\/wp-content\/uploads\/2022\/10\/d1bc0b977e14db83aed29e4e6a8e9bea-1.png 768w, https:\/\/score-advisor.com\/wp-content\/uploads\/2022\/04\/use-of-voice-assistants-by-us-consumers-768x654-1-600x511.png 600w, https:\/\/score-advisor.com\/wp-content\/uploads\/2022\/04\/use-of-voice-assistants-by-us-consumers-768x654-1-300x255.png 300w\" alt=\"\" width=\"739\" height=\"629\" data-lazy-srcset=\"https:\/\/www.devlhon-consulting.com\/wp-content\/uploads\/2022\/10\/d1bc0b977e14db83aed29e4e6a8e9bea-1.png 768w, https:\/\/score-advisor.com\/wp-content\/uploads\/2022\/04\/use-of-voice-assistants-by-us-consumers-768x654-1-600x511.png 600w, https:\/\/score-advisor.com\/wp-content\/uploads\/2022\/04\/use-of-voice-assistants-by-us-consumers-768x654-1-300x255.png 300w\" data-lazy-sizes=\"(max-width: 739px) 100vw, 739px\" data-lazy-src=\"https:\/\/www.devlhon-consulting.com\/wp-content\/uploads\/2022\/10\/d1bc0b977e14db83aed29e4e6a8e9bea-1.png\" data-ll-status=\"loaded\" \/>D\u00e8s lors, le recours aux assistants vocaux en mati\u00e8re de services bancaires, s\u2019il demeure relativement faible, parait plut\u00f4t prometteur\u00a0: il augmente plus rapidement que la moyenne pour l\u2019ensemble des usages (de 9% des utilisations des assistants ayant trait \u00e0 des services bancaires en 2019 \u00e0 30% en 2021)\u00a0et il repr\u00e9sente un usage plus soutenu (la m\u00e9diane est de 5 fois par mois) que d\u2019autres. Il demeure toutefois trop souvent limit\u00e9 \u00e0 la seule fonction de consultation du solde en compte. Mais la dynamique semble assez forte pour\u00a0<a href=\"https:\/\/score-advisor.com\/la-voiture-va-t-elle-devenir-un-moyen-de-paiement\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>les paiements command\u00e9s vocalement depuis sa voiture<\/strong><\/a>.<\/span><\/p>\n<p><span style=\"font-family: helvetica; font-size: 14pt;\">En regard, il convient de rappeler que le paiement sans contact, par exemple, a longtemps vu son utilisation se g\u00e9n\u00e9raliser bien plus lentement, jusqu\u2019au d\u00e9clic qu\u2019a favoris\u00e9 la crise sanitaire (mais l\u2019essor a en fait eu lieu un peu avant).<\/span><\/p>\n<p><span style=\"font-family: helvetica; font-size: 14pt;\">Pour les assistants vocaux, le d\u00e9clic pourrait \u00eatre li\u00e9 \u00e0 de nouvelles fonctionnalit\u00e9s \u2013 comme celles qu\u2019Amazon vient d\u2019introduire avec\u00a0<a href=\"https:\/\/www.retaildive.com\/news\/alexa-now-gives-advanced-notification-on-deals\/621496\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Alexa<\/strong><\/a>. Le probl\u00e8me est que ces \u00e9volutions ne d\u00e9pendent pas des banques. Lesquelles demeurent sans doute un peu trop passives sur ce cr\u00e9neau.<\/span><\/p>\n<p><span style=\"font-family: helvetica; font-size: 14pt;\">Score Advisor<\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]Il y a un peu plus de deux ans,\u00a0nous pr\u00e9sentions l\u2019utilisation des assistants vocaux dans le domaine bancaire\u00a0et nous demandions \u00e0 quel avenir ils \u00e9taient promis.\u00a0 Quelques chiffres viennent d\u2019\u00eatre\u00a0publi\u00e9s\u00a0(ils ne concernent cependant que les Etats-Unis), qui permettent de se faire une id\u00e9e. Tous usages confondus, l\u2019utilisation des assistants vocaux est d\u00e9sormais importante mais elle [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":7723,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"seo_booster_metabox":"","footnotes":""},"categories":[137,44,139,136],"tags":[76,497],"class_list":["post-7722","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article","category-banque-de-detail","category-overview","category-dossier","tag-devlhon-consulting","tag-ia"],"amp_validity":null,"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.devlhon-consulting.com\/en\/wp-json\/wp\/v2\/posts\/7722","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.devlhon-consulting.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.devlhon-consulting.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.devlhon-consulting.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.devlhon-consulting.com\/en\/wp-json\/wp\/v2\/comments?post=7722"}],"version-history":[{"count":4,"href":"https:\/\/www.devlhon-consulting.com\/en\/wp-json\/wp\/v2\/posts\/7722\/revisions"}],"predecessor-version":[{"id":8142,"href":"https:\/\/www.devlhon-consulting.com\/en\/wp-json\/wp\/v2\/posts\/7722\/revisions\/8142"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.devlhon-consulting.com\/en\/wp-json\/wp\/v2\/media\/7723"}],"wp:attachment":[{"href":"https:\/\/www.devlhon-consulting.com\/en\/wp-json\/wp\/v2\/media?parent=7722"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.devlhon-consulting.com\/en\/wp-json\/wp\/v2\/categories?post=7722"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.devlhon-consulting.com\/en\/wp-json\/wp\/v2\/tags?post=7722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}